Hewlett Packard

Now I will convey to you the entire process with HP with images. From now on, it is up to you to evaluate HP-related products.

No problem has been resolved properly on my part. I will write these one by one because I want to answer the questions in people's minds when they do research on the internet. Let them see why they should not choose an HP branded product.

First of all, you receive information that a price quote will be sent by HP for approximately 20 days. Later, when I submitted a complaint, Ms.

Hülya called this platform and said she would take care of the situation, and a quote was sent the very next day. The offer sent is an average price of 1,500 TL more than the online price of the product. I bought the product myself 3 years ago for a price of around 1800. The product costs around 5000 Turkish Lira today.

The price sent by the service is around 6500 Turkish Lira. Now, the price they decide on after 20 days is the replacement price of the product. Because there is no guarantee. Yes, there is no warranty.

It has been 3 years since I bought the device, but due to a problem that is not caused by me, you have to throw away the device you bought in 3 years or replace it with a new one from the HP service with the amount you paid out of your own pocket. Now, I will also attach the official document with the HP logo that was sent to me with the phrase "screen broken". Although my screen was not broken, I was asked for confirmation with this price, stating that the screen was broken. I got feedback regarding the situation and my screen is not broken and I can get images from the display port.

I just mentioned it when giving it as "HDMI port display problem". The meddlesomeness in the document is so obvious that they said we will send a document as if to send an offer quickly, we will not approve it anyway, send the price of zero and let it go. Later, I meet with them, and a few minutes after my meeting, they revise the document and write to me in a revised form, deleting the phrase "screen is broken" because the HDMI port problem is not showing the image. I leave it to you to decide how serious HP Turkey is, how much it protects its product, and how accurately and professionally it manages the process.

I saw many people on the internet who experienced this situation with me. I fell victim to not doing such research when buying it myself. I hope something like this doesn't happen to you, just wanted to warn you. I added the documents and I will add the others as well.

Later

I discussed the screen broken statement with customer services regarding the issue, and during my conversation on 20.03.24, they told me to send an e-mail to consumer.hizmetleri@***.com and forward my complaint there, and they would help me quickly from there.

Then, let me share with you the result of sending so many articles and e-mails.

This was the response I received to all the things I wrote to me via e-mail in the document. I experienced another disappointment. I am aware of the indifference on HP's part that the issue cannot be resolved anyway. Then, Ms.

Hülya, whom I met a few days ago, said she would personally take care of it, so she called again and said that the price had been sent to me. I explain the situation to him again, and he asks me for a new price for a device that only has a faulty HDMI port, and the confirmation form states that the screen is broken. I asked what kind of irregularity or meddlesomeness was there in this document? They told me that the screen may be broken from the inside and you may not have seen it.

I said, "If I'm getting an image from the display port, let me know if the HDMI side has a different screen." He said, "Okay, let me get information from the technical team." We ended the conversation. And a few minutes later, I received the revised version. Attached is the revised version of the document. In other words, the statement that the screen is broken a few minutes ago is revised to the fault I reported and sent a few minutes later.

The problem is that we are not interested in what the problem is. The important thing is that you don't bother and charge you for a brand-new device, and they don't care because it has no warranty. The device is never claimed. I don't care about the cost of the device, I will follow this process and forward it to the relevant authorities.

Regardless of the financial aspect, I will write the process here again.The reason I'm writing this is because I want HP in America to see these.

HP in Turkey does not care about us. HP does not stand by its product.

I owned a HP laptop for many years and had no problems with it. However, in 2022, it was no longer functioning well, so I chose to replace it.

I found another HP laptop and purchased it, hoping that it would prove to be as good as the one I had owned for years. However, I noticed quite a few flaws when I began using it. One flaw was the way the screen kept resizing on me; it took a while before I learned how to correct the problem, but it often stopped me from working on it before I did.

Some time later, on March 24,2023, however, I noticed that the USB drives were no longer reading backup drives plugged into the USB ports and the File Explorer displayed neither the attached devices nor the stored contents on those devices. The sort of work that I do required that those drives be 100% functional, so I turned to HP to inquire what my options were for getting it repaired.

I had a warranty on the laptop from February 2022 until February 2025 and the non-functioning USB drives were a failure of the laptop and not the result of any damage that I did because I use it only at home on my desk and at no time did I do anything that could have inflicted damages on my laptop.

However, when I turned to HP Support, I ran into a brick wall. Quite a few persons claiming to be technical staff members sent me emails accusing me of all sorts of acts that implied that I had done damage to the laptop when none of that was true. Many times their accusations were accompanied by threats to close the case of my appeal for repair for no justifiable reason. The technical staff members gave reasons for the laptop's malfunctioning USB drives that were totally implausible, and some of their remarks were absurd beyond all description.

One such example was when I was told that if I would format my SSD Portable device, I would then be able to see all the files on it with greater ease. Formatting it would delete all the files! They also talked about having flash drives inspected, but I had never made any mention of flash drives; the problem was the dysfunctional USB drives and nothing else! I realized I was talking with people who assumed I was stupid enough to accept their fake diagnoses, but I had more background than they did and more than they assumed that I had.

After quite a bit of anguish of the nature I just described, one employee informed me that he would be my case manager and he would see to it that I received proper treatment.

As happy as that made me, I was told to travel to Best Buy in DC with my laptop to get the needed repair. When I reached Best Buy, I went to the Geek Squad located there as they handle such issues, but when I presented my laptop, the agent who attended to me said that first I should back up all my files on my laptop because any repair would delete them. I was told that once I did that, I could return with my laptop and it would be sent to their lab in another state; I was told it might remain there for an indefinite period of time before it would be returned after the repair. Then I was told that I would have to pay $500-$800 out of pocket for the repair and the warranty would cover nothing.

I protested immediately; for what reason was my warranty invalid for a legitimate repair request when the defect was not the result of any harm that I inflicted on my laptop? I reported back to the man who had said he would be my case manager and he said he would see to it that I would be reimbursed; however, the cost of the repair would leave me with insufficient funds for staying alive as my only income is Social Security! I said that I could not accept that solution for financial reasons and that my warranty was still in force.

Sometime later, my case manager said that HP would send to me a replacement laptop that would be a new and refurbished device. I asked about the warranty if I accepted that arrangement; I was not given a clear response.

A replacement laptop was sent to me, but in trying to set it up, I noticed quite a few problems with it, the greatest of which was the one USB drive instead of two on the laptop I already owned. I later tried plugging in devices to view the contents, but the USB drive on the replacement laptop proved to have the same defect as the USB drives on the laptop it was supposed to replace! I announced that the replacement was unacceptable and just as dysfunctional as the laptop it was replacing. Once again, I was directed to take my laptop to Best Buy for the Geek Squad to examine it and inform me of the options for repair that I could receive.

This second visit proved to be even less worthwhile than the first one. The agent who waited on me asked for information about the laptop and I had it all on printed pages that I displayed to her. She saw that I had bought the laptop from Walmart and not Best Buy, so she immediately said that I could not get it repaired through them. She also said that getting it repaired would mean sending it away and that I would be charged $500-$800 for the repair that the warranty would not cover.

In effect, I had made a second trip for no justifiable reason!

From this point on, the communications with HP became considerably more hostile. More than once, I received threats that they would deactivate my case and leave me with no repair whatsoever. I had a document that HP had sent me confirming my valid warranty, but at this point, the warranty was no longer being acknowledged. I was left with no choice but to take the matter to court.

I appealed to Consumer Protection in the Office of the DC Attorney General to receive some guidance as to how to proceed with my case. On August 4, 2023, I received an email stating that if I did not make contact with them within 24 hours, my case would be archived. In other words, they were deserting me.

A warranty is legally valid and a court of law would readily rule in my favor as I had not caused the damage that justified the repair. I can see that I am being forced to litigate, like it or not, just to have the warranty that expires in 2025 honored in 2023!

Apparently, a warranty from HP has no legal standing in the eyes of the company, and it is for that reason, I would advise everyone seeking to purchase a laptop to choose a laptop from another manufacturer. Once credibility has been damaged, trust can never be restored, and that is the situation I am in now. Doing this to anyone would be harmful, but to do it to a disabled senior male is worse than hitting below the belt!

I came to the conclusion that the so-called technicians employed by HP lack the most basic knowledge of computer technology, and the way they kept trying to bring in additional devices to try to blame them for the problem with the USB drives confirmed my suspicions. I am seeing that only if I take them to court are they going to honor the warranty.

If it comes to that, I'm going to demand a total refund so I can buy a laptop from another company.

I have no desire to have further dealings with people who reveal all too clearly that they aren't true professionals. They seem to be guessing at everything, and no true professional would conduct his business in such a manner.

I purchased the HP Office Jet Pro 8025e All-in, One -Printer back in February - it was delivered on March 2. I KNEW straight away that something was wrong.

I had the four brand-new cartridges, did all the Necessary unwrapping and inserted them gingerly - and I get the cartridge error message. Furthermore, I called the merchant, and They said it was under HP warranty for a year - just pay us monthly and get lost. So I called HP a few weeks later - and we did virtual troubleshooting - NOTHING changed. The very same a few months later in the May - there was a death in my family in June, and I was waylaid.

Now here it is, the precipice of November, and I spent nearly three hours with some wonderful techs - and the SAME CARTRIDGE ISSUE remains. I have new cartridges, of course - and the message is to install the original ones that DID NOT work. I haven't printed a bubble gum wrapper - and I am paying for this wretched thing every month, I maintain that this printer was a factory lemon or there is clearly something askew between the cartridge and its holder - whatever the case, my warranty runs out in three months and I will be stuck with a pile of junk - I think not, I will write to the executive office and Trustpilot and get satisfaction - and I will NEVER buy Any HP product ever again - though, kudos and accolades to the magnificent support team assembled here - sorry for the rant.

I Am flat-out disgusted. - And so it goes!

Hands off HP

Subscription ID: 995254****

Case no. 511962****

Printer: HP Envy Photo 7830 connected via WiFi

Problem: My printer stopped starting up correctly even though I turned off the power several times (removed the cable completely from the printer and the wall outlet and waited a few minutes before plugging it back in).

The power button (switching on and off) also stopped working. I thought I would reinstall the latest printer software, firmware if necessary, but the printer was not found. So I called HP.

Calling between 2:40 p.m. and 3:10 p.m.

and 4:10 p.m. and 4:40 p.m. on February 15th, 2024 with a German woman from HP Instant Ink Support - Phone number 022 567* ***. I have a MacBook Pro and an Acer notebook on which Windows 11 is installed.

She didn't know much or little about Mac and asked me if I had a Windows computer. I said yes. She gained remote access with my permission, but couldn't find my printer. After 30 minutes she wanted to stop calling and told me to get help from someone.

I said that I needed her help. She told me to buy a printer cable, what I did. So I called again later and caught the same lady. So we tried to establish a printer connection via cable and tried all three USB ports, unfortunately unsuccessful.

After 20 minutes she said that we had been on the phone for another 20 minutes and wanted to interrupt. I got a little upset and said that I had purchased an HP printer and had been a good customer for 5 years and would never buy an HP product again. She said it was my decision. I probably said something like the customer service was terrible, but the lady had already hung up.

Instant Ink subscription from the 14th to the 13th - 300 pages for Fr.

16.50 (previously Fr. 13.95) per month

11 pages printed on the 14th. Printer stopped working on the 14th evening. That means I have to pay for 289 pages (300 11).

I have also accumulated 866 pages. This means that I can no longer use 866 pages + 289 pages = 1155 pages. I will not be reimbursed anything either.

By canceling I agree that everything will be forfeited - there is no other way to cancel. HP also asks to return original printer cartridges.

Instant Ink subscription canceled on March 12, 2024 (I was informed of this date).

Hands off HP

I bought a printer in which I have had scanning and printing issues since I bought it. I bought an extended warranty but that did not help.

I have not been able to scan or print with it since I bought it. Every time I calll, I get a representative from India who can barely speak English. They do nothing but reinstall the drivers and if it prints I still cannot scan on it. I could never get the case escalated until 2 months ago.

The escaltion rep was sick for 3 weeks and never got back to me.He said he would give me a refurbished printer as the only resolution. I paid full price for this at Best Buy and have my receipt. I have called at least twice a month for the past year and on the phone for hours. Much wasted time and never a resolution for either I can print and not scan or not print at all.

I have been thru several representives. The only reason why I ever waited so long is because no one ever escalated the case until now after I have been trying too since I bought the printer. If no one out of the 12 different representatives could not resolve my issue or have escalated this case sooner, how is this my fault? I have not been able to print or scan anything now for over 3 months.

I am going to have to cancel my Instant ink and extended warranty. It is not fair that consumers have to take solutions from over seas reps that hate Americans and could care less about US citizens.

They show it with their attitudes and lack of resolving anything. If I paid full price for something and still had the receipt and it was within warranty, why do I have to settle for a refurbished product as a replacement.

The ink supply is good, but HP routinely emails if I would like to change quantity AND ALWAYS REFERS ME TO MY "account" which cannot be reached thru log in.

The new passwords are accepted, but when their code sent to my email is entered it is never accepted, placing me in an endless round of failures. There is no telephone help number and when the site help button is clicked a blank field appears with caption "error."

Thus I cannot contact them and it appears theonly recourse is to contact my credit card and cancel since I cannot reach HP.

This catch 22 reminds me of some other crooked outfits I have dealt with, although HP is mostly better. Another irritant is that HP stopped sending prepaid return envelopes to recycle the ink cartridges.

They now devote a whole page on site to how important it is to recycle. A bit hypocritical without any word on their apparent changed policy.

This is a company that needs to go away, top to bottom everything that they are putting out is meant to drain money out of your pocket and in return you will get a flimsy, poorly constructed device that's sole purpose is to sign you up for ink on demand subscription services, sell you attentional software subscriptions you most likely will never, ever need and provide endless error messages with no real documentation for what the real issue is.

CPU fan still spinning, but the bios doesn't feel like registering it? Laptop will lock up and not work, 50¢ part kills an $800 laptop.

Good luck getting inside the plastic hinges, cause if they break, the machine will never go back together again.

Hard drive selections? Let's go with the under performing, the highest failure rates in the industry Seagate drives available.

Need to add RAM? Let's hide screws in extremely difficult locations and make it so the entire mother board has to be removed with every fragile ribbon cable, power supply, battery connector and for whatever reason, separate USB boards. Only 48 of the tiniest imaginable screws to replace a keyboard, and if you miss 1 screw, that's it for that machine.

Let's add double-sided tape on paper thin fragile LCD screens so that if the exact proper tension isn't applied it will crack the screen.

Replacement screens? Half the cost of the PC, we got them in droves ready for your other repair you weren't planning on having to do.

Let this company die off from their own failures, please stop buying and supporting this nonsense.

I bought generic printer cartridges for my business that were working just fine in my HP printer, until HP decided to render these cartridges worthless by upgrading their memory chips in the cartridges. Now they refuse to print my notecards unless I use HP cartridges.

Also, I just updated to a new HP printer (only because I had to which would take too long to explain).

I couldn't use any unused cartridges from my previous HP Printer, which was just an outdated version of the new printer. I had to use the cartridges which came with the new printer, even though I had a huge black HP cartridge which still had lots of ink in it!!! The software wouldn't let me use the already purchased black ink cartridge. It's bad enough that you can't use generic cartridges.

Now, you have to use the HP cartridges they tell you to use!!! Out-freaking-rageous!!!

My minimally used Pro8600+ printer suddenly stopped working between prints. The error code was a problem with ink system or printing head, restart printer.

If problem persists, contact HP. I contacted HP who told me that my ink cartridges MUST be genuine HP printer cartridges, even though I have been using LDI ink for years with no issues. I bought a full set of 950 & 951 cartridges for about $100, still the same error code. Finally, on day 3, after asking hp to contact me.they never did, I talked to a HP tech that told my printer is unusable due to its age.

AFTER I bought ink! They could have told me my printer was obsolete when they asked for the s/n first time I talked to them.

I will never own another HP product, if I have a choice.

I am actively replacing anything HP in my office. I will replace this printer with a Brother LaserJet which will not require a subscription service.

Never again HP!

I had purchased a new HP printer & computer a few days ago and although I am handicapped and disabled tried several times to set them up. I had contacted Geek Squad who advised me to call HP and ask for help.

Well, I did that and I am so sorry I do. After I was transferred from one person to another the last rep I spoke to handed me her line of "we will be happy to help you" or "no worries I am here to help." I stressed to her that It was very . very important that I get the computer ^& printer to work because my husband had just been diagnosed with cancer and all our records were in the computer. She said "No worries.

I am sorry & I will help you. Give me about 90 minutes and I will let you know what we can do for you." Needless to say 3 hours passed and she called back with the following message: "I SPOKE TO MY SUPERVISOR AND WAS TOLD THAT WE CANNOT HELP BUT HAVE YOU CALLED THE GEEK SQUAD.? i was livid. I hung up.

I had to pay the Geek Squad $200 to set up my computer & printer. HP had no concern about me or my request.

I guess now-a-days no one cares anymore for their fellow man/woman. Yes inded I am a PISSED CONSUMER.